refunds
Refund Policy
Hypha refund rules for the paid Pro plan, including the 14-day refund window and how to request help with billing issues.
Last updated:
Free app
The Hypha local app is free and open source, and managed Sync and Publish are part of the free plan. This refund policy applies only to paid Pro subscriptions.
14-day refund window
If you are not satisfied with a paid Hypha subscription, request a refund within 14 days of the initial purchase or renewal. Hypha will approve reasonable refund requests in that window through the merchant-of-record or payment provider used at checkout.
How to request a refund
Email hello@hypha.md from the address associated with the purchase and include the receipt or order identifier. Do not include vault content, recovery words or private notes.
Store purchases
If a mobile store processes the purchase, the store may require the refund to be requested through its own refund flow. Hypha will still help you identify the right path when you contact us.
Abuse and chargebacks
Hypha may deny refund requests connected to fraud, abuse, repeated short-term subscriptions or violations of the Terms of Service. Chargebacks may interrupt paid service access while the payment provider reviews them.